Case Story - We Detected and Removed Carpet Mold
One of the most difficult tasks in the carpet cleaning business is to deal with mold
Not only do we need to dress properly to avoid coming in contact with the contaminated carpet but we also have to remove mildew quickly and effectively or it will keep on expanding. Thankfully, our company makes good research and always supplies us with the most effective mold removal products. We also work with amazing machinery and this makes our work even better. Though, no matter how prepared we are, mold problems are always serious and require great attention. We have been faced with cases when we couldn't really effectively help the customer and suggested that he would rather replace the carpet. One of these cases was at the house of Mr. and Mrs. King.
They are a lovely couple, and explained right from the start that they had a serious roof problem. Since the problem was not discovered in time, the carpet floor at one of the rooms was soaked and even worse, the water damage had moved one floor below to the basement. It sounded like a difficult job, and it was worse from up close. Although the ground floor carpets were soaked, they were saved. We couldn't say the same for the basement. Due to the humidity and heat in the room, mold had covered the entire carpet. We told our client that we could remove it, but shared our doubts whether the problem would be completely solved or the mold will return again soon after. We basically recommended that he should have the basement carpet replaced but we could take care of the flooded area since we are experts in flood restoration.
As for the ground floor carpet, we were extremely thorough. Not only did we dry the carpet thoroughly and made sure it was checked at the back side, but also removed all signs of mold immediately. As experts in mold remediation & decontamination, we removed it efficiently and used the very best products in order to clean the entire carpet area and remove the bad odor. It took us a while to complete the job but when we were done, the room was completely refreshed. We assured Mr. and Mrs. King that the carpet was free of mold even at the parts they couldn't see and the whole area was perfectly cleaned and decontaminated so that they won't think twice before they step on this floor.
They thanked us repeatedly. They said that they couldn't appreciate more the fact that we did such a thorough and efficient work and succeeded in removing the nasty odor of the mildew. We tried to explain that this is our job and we are actually experts in mold and odor removal but the Kings insisted that our work is more than professional. “If you just consider how fast you respond and the fact that you were honest enough to advise us replacing the basement carpet, you would understand the meaning of our words. Which company would suggest something like that when they could get paid just for trying to remove the basement mold?” Mr. King said and we suddenly felt very proud as professionals.